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Frequently Asked Questions

Answers to what clients ask us most about domains, hosting, web design, software, consultancy, mobile apps, and automation.

Domains

Domains · Domain Registration

A domain name is your website's address on the internet, used to find and identify your site instead of a numeric IP address. You can also use it to create email addresses like info@example.com. No two websites can share the same domain name, and once you register one, it's yours for however long you renew it.
Domains · Domain Registration

Domain registration means reserving your chosen domain name with a registrar, usually for a period of one year. Ziprof is a domain registrar: you can search for your domain, fill out the registration form, and pay to complete registration. You need a domain for any website, business email, or web service, and it gives you a recognized, professional identity.
Domains · Domain Registration

You can register domains with extensions like .com, .org, .net, and over 180 more. Check the pricing table for costs. Some extensions, like .ke, .uk, and .ug, show where an organization is based, while others, like .com, .net, and .org, can be used by any business.
Domains · Domain Registration

Your domain name is exclusively yours, no one else can use it, and it helps promote your brand every time it appears in emails and web addresses. It also makes your business look more credible: customers are more likely to trust businesses with an online presence.
Domains · Domain Registration

A valid domain name is 3 to 63 characters long, can only contain letters, numbers, and hyphens, and can't end with a hyphen. When choosing one, keep it short and easy to type, use keywords relevant to your business, target your area, avoid numbers and extra hyphens, and pick an extension that suits your business.
Domains · Domain Registration

Yes, a registered domain expires, usually after one year. We send a renewal invoice 30 days before your expiry date, and you can renew any time before then. You can also register some domains for up to 10 years at a time to avoid annual renewals.
Domains · Domain Registration

After expiry, your domain enters a 15-day grace period where you can still renew it at the normal price. If it's still not renewed, it moves into a 30-day redemption period, where it can only be recovered by paying a higher restoration fee. If it remains unrenewed after both periods, the domain is deleted and becomes available for anyone else to register, with no way to recover it after that point.
Domains · Domain Registration

Anyone can register a domain name, whether an individual, company, or organization. A domain name is your website's address; the website itself is the content visitors see when they enter that address into a browser. So you register the domain name first, then develop the website.
Domains · Domain Registration

Now you need to point your domain to a hosting server so you can use it for your website or business email. Your hosting provider will give you the nameservers to point it to. Ziprof can handle domain registration, hosting, and setup together, making it easy to get online quickly.
Domains · Kenyan Domains (.ke)

A domain name is your address on the internet, what people type in to find your website. It's easy to remember, unlike an IP address, and once you register it, you're the only one who can use it. You can then build a website and create professional email addresses like info@yourcompany.co.ke.
Domains · Kenyan Domains (.ke)

Domain registration means officially reserving a domain name, usually for one year. To register one in Kenya, use a registrar like Ziprof: check if the name you want is available, choose your extension (like .co.ke), provide your details, and pay. Once that's done, your domain is ready to use.
Domains · Kenyan Domains (.ke)

A .co.ke domain signals to visitors that you're based in Kenya, which helps local customers find you and makes your website look more trustworthy if you're doing business here. It's also generally easier to find a good .co.ke name available than an equivalent .com.
Domains · Kenyan Domains (.ke)

We can help you register all Kenyan domain extensions, including .co.ke, .ke, .or.ke, and more, all managed by KeNIC. Some extensions have eligibility requirements: .go.ke is reserved for government entities, .ac.ke for learning institutions, and .sc.ke for primary and secondary schools. To register these, you'll need supporting documents, a letter from the ICT Authority for .go.ke, or school registration documents or certificates from the Ministry of Education or TVETA for .ac.ke and .sc.ke, to confirm you're eligible.
Domains · Kenyan Domains (.ke)

A valid domain name isn't too long or too short, can only contain letters, numbers, and hyphens, and can't end with a hyphen. When choosing one, pick something easy to remember and spell, avoid numbers and extra hyphens, and consider including a word related to your business.
Domains · Kenyan Domains (.ke)

Yes, domain names expire, usually after one year. We send a renewal invoice 30 days before your expiry date so you have time to pay. You can also pay for up to 10 years at a time to avoid annual renewals.
Domains · Kenyan Domains (.ke)

After expiry, your domain enters a 15-day grace period where you can still renew it at the normal price. If it's still not renewed, it moves into a 30-day redemption period, where it can only be recovered by paying a higher restoration fee. If it remains unrenewed after both periods, the domain is deleted and becomes available for anyone else to register, with no way to recover it after that point.
Domains · Kenyan Domains (.ke)

A domain name is your website's address; web hosting is the house where your website actually lives. You need both to have a website people can visit, and once you have a domain name, you connect it to your hosting so people can see your site.
Domains · Kenyan Domains (.ke)

Now you need to connect your domain to your web hosting by updating some settings on your account, which makes your website visible to the public. From there, you can build a website, start a store, or do whatever you want with your domain name.

Web Hosting

Web Hosting · Shared Web Hosting

Web hosting is the home for your website: the server hardware, setup, and software that store your files and make them available on the internet. Shared hosting is an affordable way to start. It works by dividing a server into smaller parts so many websites can be hosted on it, each with its own storage and bandwidth, letting you start small before moving to a bigger plan.
Web Hosting · Shared Web Hosting

Yes, our hosting plans are designed to help you grow. Basic and Standard plans suit personal blogs, portfolios, and small businesses, while our Business Hosting plans give higher-traffic businesses and online stores the power and speed to handle more visitors and sales.
Web Hosting · Shared Web Hosting

SSD storage is the space where your website files, databases, pictures, and emails are stored, so having enough of it means you can keep adding content. Bandwidth measures how much data moves between your server and your visitors: every page view or image download uses some. Both matter for keeping your website fast and reliable.
Web Hosting · Shared Web Hosting

Yes, every hosting plan comes with DirectAdmin, a control panel that lets you manage your domain, databases, email, and security settings without technical knowledge or needing to use commands.
Web Hosting · Shared Web Hosting

Yes, our servers are set up to work well with WordPress, Joomla, and other content management systems. DirectAdmin includes a one-click installer, so you can have a WordPress site running in seconds without uploading files or setting up databases yourself.
Web Hosting · Shared Web Hosting

We give you a free SSL certificate for every website you host with us, which keeps your visitors' data safe and can help your website rank better on Google. We also back up your files daily, so you can easily restore your website if something goes wrong.
Web Hosting · Shared Web Hosting

Yes, most of our plans let you host multiple websites on one account, and you can upgrade at any time without interrupting your service if you need more space or power. This lets you start small and grow as your needs change.
Web Hosting · Shared Web Hosting

Our servers are based in the US and Germany, and you can choose which one when you sign up. We run Linux on our servers, which doesn't affect how you use your website from your own computer, whether that's Windows, Mac, or Linux. We also offer Shell Access (SSH) in a secure environment, available on request after your account is set up.
Web Hosting · Shared Web Hosting

We set up hosting accounts right away after payment. You'll get an email with everything you need to get started, including how to log in to DirectAdmin and set up your website, all within minutes, so you can start working right away.
Web Hosting · Shared Web Hosting

If your account is cancelled or has unpaid invoices, we keep it inactive for 30 days so you have time to settle the balance or export your data. After 30 days, the account, its files, and all backups are permanently deleted and can't be recovered, so we recommend keeping your own independent backup of anything important.
Web Hosting · Professional Email Hosting

Professional email hosting lets you manage your company email under your own custom domain, like info@yourcompany.co.ke, instead of a free webmail address. It builds trust and makes your business look more credible and legitimate to clients.
Web Hosting · Professional Email Hosting

Yes. Every web hosting package from ZIPROF includes professional email at no extra cost, with as many email accounts as you need.
Web Hosting · Professional Email Hosting

Our Email Hosting plan is for people who need professional email but don't need a website hosted. It gives you all the email features of our hosting packages without the web hosting.
Web Hosting · Professional Email Hosting

You can create as many email accounts as you need, at no extra cost per mailbox, including separate addresses for different employees or departments like sales@ or support@yourdomain.co.ke.
Web Hosting · Professional Email Hosting

Yes. If you start with our Email Hosting plan and later want to launch a website, you can upgrade to a full web hosting plan at any time, and your existing email accounts will carry over.
Web Hosting · Professional Email Hosting

You can access your email from any web browser via webmail, or set it up in desktop mail clients like Microsoft Outlook or Apple Mail, as well as on your smartphone's email app.
Web Hosting · Professional Email Hosting

Yes. Our email hosting includes spam filtering and security features that scan incoming mail for spam, viruses and phishing attempts, keeping your inbox secure.
Web Hosting · Professional Email Hosting

Your email hosting account is set up immediately after payment. We send you a setup guide so you can start creating mailboxes and sending email right away.

Web Design

Web Design · Business Websites

Most business websites take between two and four weeks from the time we agree on content and design direction. Simple brochure-style sites with a handful of pages can be ready sooner, while sites with more custom pages or features take a little longer.
Web Design · Business Websites

Yes. Every business website we build is fully responsive, meaning it adjusts automatically to look and work well on phones, tablets, and desktops. Most of your customers will find you on their phones, so we design and test with that in mind.
Web Design · Business Websites

Yes. We build your website on a content management system so you can update text, images, and basic pages without needing a developer. We also walk you through how to use it before we hand the site over.
Web Design · Business Websites

We set up your website with basic SEO readiness, including proper page titles, descriptions, and fast loading speed, so search engines can index it correctly. This gives you a solid foundation to be found for searches related to your business.
Web Design · Business Websites

Yes. We can set up hosting for your website and guide you on registering or connecting your domain name. We also include a free SSL certificate so your site loads securely.
Web Design · Business Websites

Most business websites include a homepage, an about page, service or product pages, a contact page, and a way for customers to reach you directly such as a contact form, phone link, or WhatsApp button. We tailor the exact pages to your business.
Web Design · Business Websites

Yes. We design business websites to be easy to expand, so you can add new pages, services, or features like a blog or online store later without having to rebuild the whole site.
Web Design · Corporate Websites

A corporate website is built to handle more complex organizational information such as leadership profiles, departments, multiple locations, and investor or stakeholder communication. It needs a structure that mirrors how a larger organization actually operates, not just a handful of pages about services.
Web Design · Corporate Websites

Yes. We map out your organizational structure first and design navigation and page hierarchies that make it easy for visitors to find the right department, service, or branch location without getting lost.
Web Design · Corporate Websites

Yes. We build corporate websites on a content management system that lets different teams update their own sections, such as HR posting vacancies or communications publishing press releases, without needing a developer each time.
Web Design · Corporate Websites

Yes. We build a dedicated careers section where you can list open vacancies and let prospective employees apply or reach out, helping streamline your recruitment process.
Web Design · Corporate Websites

Yes. We build corporate websites with security best practices from the start, including free SSL certificates and secure hosting, and we can add extra access controls for sections like investor relations if required.
Web Design · Corporate Websites

Corporate websites typically take four to eight weeks depending on the number of departments, pages, and how much organizational content needs to be structured. We give you a clear timeline once we understand the scope.
Web Design · Corporate Websites

Yes. We regularly redesign outdated corporate websites, carrying over the content and structure that still works while modernizing the design, speed, and mobile experience.
Web Design · NGO Websites

Donors, partners, and grant reviewers often check your website before deciding to support you. A clear, professional website builds trust in your organization and makes it easier for people to understand your mission and get involved.
Web Design · NGO Websites

Yes. We can set up a donate section with payment links, including MPesa and card options, so supporters can give directly through your website without extra steps.
Web Design · NGO Websites

We build dedicated pages for your programs and projects where you can share stories, photos, and outcomes. This helps donors and partners see exactly what their support makes possible.
Web Design · NGO Websites

Yes. We include a section where you can upload and share annual reports, financial summaries, and other documents that build transparency and trust with donors and partners.
Web Design · NGO Websites

Yes. We build a volunteer and get-involved section with a form so people interested in supporting your cause can reach out directly, whether they want to volunteer, partner, or donate.
Web Design · NGO Websites

Yes. We build NGO websites on a content management system so your team can publish news, update programs, and add photos without needing technical help or a developer.
Web Design · NGO Websites

We understand NGOs often work with limited budgets, so we're happy to discuss a scope and package that fits your resources. Get in touch and we'll work out the right plan for your organization.
Web Design · Ecommerce Websites

Yes. We integrate MPesa directly into checkout so customers can pay with STK push at the point of purchase. We can also add card payments through providers like Pesapal or Flutterwave depending on your preference.
Web Design · Ecommerce Websites

There's no practical limit. Whether you have a handful of products or hundreds, we structure your catalog with categories and search so customers can find what they want quickly as your inventory grows.
Web Design · Ecommerce Websites

Yes. Your store comes with an order management dashboard where you can view new orders, update order status, and track stock levels without needing a developer to step in.
Web Design · Ecommerce Websites

Yes. We secure your store with an SSL certificate and use trusted, PCI-compliant payment gateways for card transactions, so customer payment details are never stored insecurely on your server.
Web Design · Ecommerce Websites

Yes. We build in support for coupon codes, percentage or fixed discounts, and time-limited promotions, so you can run sales and offers whenever you need to.
Web Design · Ecommerce Websites

Yes. Most online shopping in Kenya happens on mobile, so we design and test your store to load fast and work smoothly on phones, from browsing products to completing checkout.
Web Design · Ecommerce Websites

We can do either. WooCommerce is a good fit for most stores because it's easy to manage and widely supported. For stores with very specific workflows, we can build a custom solution tailored to exactly how you sell.
Web Design · Ecommerce Websites

We provide hosting setup, guidance on managing your store, and ongoing support so you're not left on your own after launch. We can also help with updates as your product range or business needs change.
Web Design · Real Estate Websites

Yes. We build in a listings dashboard where you or your team can add, edit, feature, or mark properties as sold or let, without needing a developer for every update.
Web Design · Real Estate Websites

Yes. We set up search and filtering by location, price range, and property type, so visitors can narrow down listings quickly and find properties that match what they're looking for.
Web Design · Real Estate Websites

You can add multiple photos per listing to give buyers and tenants a proper look at each property. We can also add support for photo galleries or virtual tour links if you have them.
Web Design · Real Estate Websites

Yes. We include inquiry and viewing request forms on every listing so interested buyers and tenants can reach out directly, with their details sent straight to you or your team.
Web Design · Real Estate Websites

Yes. We build agent and team profile pages so clients can see who they're working with, including contact details, specialties, and the listings each agent manages.
Web Design · Real Estate Websites

Yes. We build real estate websites for both individual agencies managing a portfolio of listings and developers showcasing ongoing or completed projects, with the structure adjusted to fit each case.
Web Design · Real Estate Websites

Yes. Property searches happen heavily on mobile, so we make sure listings, photos, and search filters all work smoothly on phones and tablets, not just desktop screens.
Web Design · Sacco Websites

Yes. We build a downloadable resources section where members can access membership forms, loan application forms, and other documents without having to visit a branch.
Web Design · Sacco Websites

Yes. We can add interactive calculators that let members estimate loan repayments or savings growth based on your Sacco's rates, giving them clarity before they apply.
Web Design · Sacco Websites

Yes. We build a clear membership section that explains eligibility, the joining process, and required documents, so prospective members understand exactly what's involved before they visit a branch.
Web Design · Sacco Websites

We include a news and announcements section your team can update directly, so members stay informed about AGMs, dividend declarations, rate changes, and other updates without you needing to reach every member individually.
Web Design · Sacco Websites

Yes. Every Sacco website we build includes a free SSL certificate and secure hosting. If you need a member self-service portal with login access, we build that with proper access controls to protect member data.
Web Design · Sacco Websites

Yes. We include a branch and contact information page showing your locations, contact numbers, and operating hours, making it easy for members to reach the right branch.
Web Design · Sacco Websites

Yes. We build Sacco websites on a content management system so your communications or operations team can publish news, update rates, and upload documents without needing a developer each time.
Web Design · Safari and Tour Websites

Yes. We build booking and enquiry forms into every package page, so travelers can request a booking or ask questions directly, with their details sent straight to you.
Web Design · Safari and Tour Websites

Yes. Since travelers decide largely on visuals, we build destination pages with organized photo galleries so you can properly showcase each location, park, or experience you offer.
Web Design · Safari and Tour Websites

Yes. Each tour or safari package can include a detailed itinerary, duration, inclusions, and pricing, so travelers know exactly what they're booking before they reach out.
Web Design · Safari and Tour Websites

Yes. We include a reviews and testimonials section where you can showcase feedback from past travelers, which helps build trust with people who are still deciding whether to book.
Web Design · Safari and Tour Websites

Yes. Most travelers research and browse tours from their phones, so we make sure galleries, itineraries, and booking forms all load fast and work smoothly on mobile.
Web Design · Safari and Tour Websites

Yes. We build the website on a content management system so you can add new packages, update pricing, and publish seasonal offers without needing a developer.
Web Design · Safari and Tour Websites

Yes. Depending on how you currently take bookings and deposits, we can integrate payment options like MPesa or card payments, or connect to a booking system you already use.
Web Design · School Websites

Yes. We build an admissions section with application forms so prospective parents can request enrollment information or start the application process directly from your website.
Web Design · School Websites

Yes. We include a news and events section your team can update with school notices, upcoming events, and important dates, keeping parents and students informed.
Web Design · School Websites

Yes. We build a resources section where you can upload documents such as fee structures, term calendars, and timetables for parents and students to download.
Web Design · School Websites

Yes. We include staff and faculty profile pages where you can introduce teachers and administrators, helping parents get a sense of who is teaching their children.
Web Design · School Websites

Yes. We structure academic program and curriculum pages clearly by level or department, so parents can quickly find the information relevant to their child.
Web Design · School Websites

Yes. We build school websites on a content management system so your administration can publish news, update events, and add resources without needing a developer.
Web Design · School Websites

Most school websites take two to four weeks depending on how many programs, pages, and staff profiles need to be set up. We give you a clear timeline once we understand your requirements.
Web Design · Healthcare Websites

Yes. We build appointment booking and enquiry forms so patients can request an appointment or ask a question directly, with the details sent straight to your front desk or booking team.
Web Design · Healthcare Websites

Yes. We include doctor and specialist profile pages showing qualifications, specialties, and availability, helping patients choose the right practitioner for their needs.
Web Design · Healthcare Websites

Yes. We build a health information and resources section where you can share articles, guidance, and updates that help patients understand conditions and treatments before or after a visit.
Web Design · Healthcare Websites

Yes. Every healthcare website we build includes a free SSL certificate and secure hosting, and we handle enquiry and booking forms carefully so patient details aren't exposed.
Web Design · Healthcare Websites

Yes. If you operate more than one clinic or facility, we build a facility and location page for each, including address, contact details, and services offered at that location.
Web Design · Healthcare Websites

Yes. We design healthcare websites with clear, calm language and organized services and specialties pages, so patients can understand what you offer and feel confident reaching out.
Web Design · Healthcare Websites

Yes. We build healthcare websites on a content management system so your team can update services, add doctor profiles, and publish health information without needing a developer.
Web Design · WordPress Websites

WordPress gives you a proven, widely-supported platform with an easy content management dashboard, so your team can update pages, posts, and images without needing a developer for routine changes. It's also flexible enough to grow into an online store or larger site later.
Web Design · WordPress Websites

No. We design a custom theme around your brand rather than using an off-the-shelf template, so your site looks distinct and fits your content instead of being squeezed into someone else's layout.
Web Design · WordPress Websites

We install essential plugins covering SEO, contact forms, and security, keeping the plugin count lean so your site stays fast and easy to maintain. We avoid loading up unnecessary plugins that slow down the site.
Web Design · WordPress Websites

Yes, when set up correctly. We harden your WordPress installation with security plugins, regular updates, and a free SSL certificate, and we can set up regular backups so your site can be restored quickly if anything goes wrong.
Web Design · WordPress Websites

Yes. WordPress supports WooCommerce, so if you start with a content website you can add ecommerce capability later without needing to rebuild the site from scratch.
Web Design · WordPress Websites

Yes. We walk your team through the content management dashboard before handing over the site, covering how to edit pages, add posts, and manage images and basic settings.
Web Design · WordPress Websites

Yes. We offer ongoing support and maintenance for updates, security monitoring, and troubleshooting, so your WordPress site stays reliable after launch.

Software Systems

Software Systems · Web Applications

We build a wide range of custom applications including booking and inventory systems, client portals, dashboards, and internal management tools, tailored to how your business actually operates rather than a generic template.
Software Systems · Web Applications

Off-the-shelf software forces you to adapt your processes to fit the tool. A custom web application is built around your existing workflow, so your team works faster without having to change how they already do things.
Software Systems · Web Applications

Timelines depend on complexity, but most custom applications take between six and twelve weeks from requirements gathering to launch. We give you a clear estimate once we understand your specific needs.
Software Systems · Web Applications

We start by mapping your existing process end to end, understanding where time is lost or errors happen, then design the application around solving those specific problems rather than adding unnecessary complexity.
Software Systems · Web Applications

Yes. We build role-based access into every application from the start, so the right people see the right data and sensitive information stays restricted to those who need it.
Software Systems · Web Applications

We handle deployment and hosting setup, and provide ongoing support once your application is live, so you have someone to turn to for fixes, updates, or new features as your needs evolve.
Software Systems · Web Applications

Yes, where possible. We can connect your application to existing tools such as accounting software, payment gateways, or communication platforms, so you're not forced into a completely separate system.
Software Systems · Enterprise Systems

An enterprise system is a centralized platform that brings together operations like finance, HR, inventory, and reporting into one place, replacing scattered spreadsheets and disconnected tools with a single accurate source of information.
Software Systems · Enterprise Systems

No. We build enterprise systems tailored to how your organization is actually structured, covering the departments and workflows that matter to you, rather than forcing you into a generic ERP package with features you don't need.
Software Systems · Enterprise Systems

Yes. We design enterprise systems to integrate with the accounting, HR, and other tools your organization already relies on, so you're not forced into a total switch away from systems that work.
Software Systems · Enterprise Systems

We build in role-based access, audit trails, and other enterprise-grade security controls, so sensitive data is only visible to the people who are supposed to see it, and changes can be tracked.
Software Systems · Enterprise Systems

Yes. We design enterprise systems to scale as your organization adds more users, branches, or data, so you're not forced to rebuild the system every time you grow.
Software Systems · Enterprise Systems

Timelines vary depending on how many departments and processes are involved, but most implementations take a few months. We work closely with your leadership and department heads to plan a realistic rollout.
Software Systems · Enterprise Systems

We meet with your leadership and department heads directly to understand how information should flow across the organization, then design the system around those actual workflows rather than assumptions.
Software Systems · Business Process Automation

We automate repetitive, rule-based work such as approvals, notifications, data entry between systems, and report generation. If a process follows a predictable pattern, there's a good chance it can be automated.
Software Systems · Business Process Automation

We start by mapping your current process end to end to identify where time and accuracy are being lost, then automate exactly those steps, without disrupting the parts of your process that already work well.
Software Systems · Business Process Automation

Not usually. We connect your existing tools and systems so information moves automatically between them, rather than replacing everything you already use.
Software Systems · Business Process Automation

Automated, rule-based execution removes the mistakes that come with repetitive manual data entry, since the same steps are carried out consistently every time instead of depending on someone remembering each detail.
Software Systems · Business Process Automation

Yes. We build in visibility so you can track the status of every process in real time, instead of chasing updates over email or phone.
Software Systems · Business Process Automation

It depends on the complexity of the process and how many systems are involved, but many automations can be implemented within a few weeks. We give you a clear timeline once we've mapped the process.
Software Systems · Business Process Automation

We aim to keep changes minimal for your team. In most cases, the automation runs in the background or through interfaces your team already uses, so there's little to no retraining required.
Software Systems · Portals Development

A client portal gives your customers self-service access to things like their account status, documents, or order history, while a staff portal gives your team access to internal tools, records, or dashboards relevant to their role. We can build either, or both, depending on your needs.
Software Systems · Portals Development

Yes. We build role-based views into every portal, so clients, staff, and partners each see only the information and tools relevant to them.
Software Systems · Portals Development

By giving clients or staff a place to check their own status, download their own documents, or update their own information, a portal removes the need for them to call or email your team for things they can now do themselves.
Software Systems · Portals Development

Yes. We build portals so that status, records, and documents stay current, meaning the people using the portal always see accurate, real-time information rather than outdated data.
Software Systems · Portals Development

It will look like your brand. We design every portal to match your organization's look and feel, so it feels like a natural extension of your business rather than an off-the-shelf tool.
Software Systems · Portals Development

We build portals with secure login and role-based access controls, so users can only see and do what their role permits, keeping sensitive data restricted to the right people.
Software Systems · Portals Development

Yes. We can build a portal as an extension of your existing website or as a standalone platform, depending on what fits your setup best.

Consultancy

Consultancy · Digital Transformation Strategy

We start by assessing your current systems, workflows, and data to understand where you actually stand. From there we build a phased roadmap that sequences quick wins ahead of larger investments, and we support you through the change management needed to make adoption stick.
Consultancy · Digital Transformation Strategy

It depends on the size and complexity of your organization, but most roadmap engagements take between three and eight weeks, covering assessment, stakeholder consultation, and roadmap development. Larger institutions with multiple departments may take longer.
Consultancy · Digital Transformation Strategy

Both are available. Some clients want us to hand over a clear roadmap that their own team or other vendors execute. Others ask ZIPROF to stay on as the implementation partner or project manager for parts or all of the roadmap.
Consultancy · Digital Transformation Strategy

We work with organizations of all sizes, from small businesses digitizing a handful of processes to large institutions modernizing enterprise-wide systems. The scope and pace of the roadmap is tailored to your size and budget.
Consultancy · Digital Transformation Strategy

We weigh cost, complexity, and impact together. Quick wins are typically low-cost changes that solve a visible pain point fast, such as automating a manual process. Long-term investments are usually larger systems that require more planning, budget, and change management.
Consultancy · Digital Transformation Strategy

This is common and expected. That is why change management, including staff communication and training planning, is built into every roadmap we deliver, rather than treated as an afterthought once the technology is already in place.
Consultancy · Digital Transformation Strategy

Yes, we prepare roadmap documentation and cost breakdowns designed to be presented to leadership or a board, giving decision-makers a clear, evidence-based case for the investment being proposed.
Consultancy · Digital Transformation Strategy

Yes, the assessment phase specifically looks at what you already use, what is working, and what is holding you back, so the roadmap builds on and integrates with existing investments rather than discarding them unnecessarily.
Consultancy · Bespoke Solutions

If off-the-shelf products force you to change how your business works, or leave out functionality core to your operations, that is usually a sign a bespoke solution is worth evaluating. Our advisory process helps you confirm this with evidence rather than assumption.
Consultancy · Bespoke Solutions

It is a structured comparison of the cost, timeline, flexibility, and risk of building custom software against buying and configuring an existing product. It matters because the wrong choice can waste significant budget and time, and the right choice depends heavily on your specific situation.
Consultancy · Bespoke Solutions

We can, but it is not required. Our advisory work is independent, and clients are free to take the requirements and architecture we produce to any development team, including our own, without obligation.
Consultancy · Bespoke Solutions

It covers decisions like which technology stack fits your needs, how the new system integrates with what you already use, how data should be structured, and what security and scalability considerations need to be addressed before development starts.
Consultancy · Bespoke Solutions

Feasibility studies are usually reserved for larger or higher-risk initiatives where the cost of being wrong is significant. For smaller projects, a lighter requirements and scoping exercise is often sufficient.
Consultancy · Bespoke Solutions

Requirements gathering and a build versus buy recommendation typically take two to four weeks. A full feasibility study with architecture guidance can take longer depending on the scope of the proposed system.
Consultancy · Bespoke Solutions

Yes, vendor evaluation support is part of this service. We review proposals against your requirements and flag gaps, risks, or unrealistic claims before you commit to a vendor.
Consultancy · Bespoke Solutions

Yes, we work with businesses and institutions across Kenya. Most of the advisory work is done remotely with scheduled calls and workshops, with site visits arranged where necessary.
Consultancy · Technical Project Management

We manage software development projects, system implementations, website and platform builds, and IT infrastructure rollouts, whether the work is being done by ZIPROF, another vendor, or a mix of internal and external teams.
Consultancy · Technical Project Management

Yes, this is one of the most common reasons clients bring us in. We act as your representative, coordinating with the developer or agency you already hired and holding them accountable to the agreed scope, timeline, and quality.
Consultancy · Technical Project Management

We define a clear scope and budget upfront, track spending against milestones, and flag any scope changes immediately so you can make an informed decision before costs increase, rather than discovering an overrun at the end.
Consultancy · Technical Project Management

We verify deliverables against the agreed specification before sign-off or payment release. If work falls short, we flag the gaps to the vendor and manage the correction process on your behalf.
Consultancy · Technical Project Management

No, this service exists specifically for organizations that do not have in-house technical project management capacity. We act as that capacity for the duration of the project.
Consultancy · Technical Project Management

We provide regular status reporting to your leadership, typically weekly or bi-weekly depending on project size, covering progress against milestones, risks, and any decisions that need your input.
Consultancy · Technical Project Management

Yes, coordinating multiple vendors or teams delivering different parts of a system is a core part of this service. We make sure the components integrate properly and no vendor's delay silently stalls the others.
Consultancy · Technical Project Management

Technical project management is vendor-neutral. We can manage a project regardless of who builds it, which means our incentive is aligned with your organization's outcome rather than any particular vendor's interest.
Consultancy · Data Collection & Analysis

We build digital surveys and mobile-friendly field data capture forms, including tools that work offline and sync once connectivity is available, which is important for field teams working in areas with limited internet access.
Consultancy · Data Collection & Analysis

Yes, moving from paper-based collection to digital forms is one of the most common requests we handle. We design digital equivalents of your existing forms and help migrate historical paper records where needed.
Consultancy · Data Collection & Analysis

Data management covers setting up structured, secure storage for your data, cleaning and validating incoming records, and establishing governance practices so your information stays accurate and properly controlled as it grows.
Consultancy · Data Collection & Analysis

Yes, we regularly build data systems and dashboards for NGOs that need to track program indicators and produce accurate, presentable reports for donors and oversight bodies.
Consultancy · Data Collection & Analysis

Yes, if your data already exists in spreadsheets or another system, we can clean and structure it and build dashboards or reports on top of it without necessarily requiring a new collection tool.
Consultancy · Data Collection & Analysis

We apply data governance practices covering access control, secure storage, and handling procedures appropriate to the sensitivity of the data, particularly important for beneficiary, customer, or employee records.
Consultancy · Data Collection & Analysis

It is useful for organizations of any size. A small business tracking sales and customer data benefits from the same principles of clean collection, reliable storage, and clear reporting as a large institution.
Consultancy · Data Collection & Analysis

Yes, we design reporting and dashboards around the specific decisions your management, board, or donors need to make, rather than providing generic, one-size-fits-all reports.

Mobile Solutions

Mobile Solutions · Android Apps Development

The cost of an Android app depends on how many screens it has, whether it needs to connect to a backend or payment system, and how complex the features are. A simple business app costs less than a full e-commerce or fintech app with MPesa integration and user accounts. Talk to us and we will scope your project and give you a clear quote before any work begins.
Mobile Solutions · Android Apps Development

A straightforward business or productivity app typically takes a few weeks from design to a working build. Apps with more complex integrations, such as payments or connections to an existing backend, take longer. Once development and testing are complete, publishing to the Google Play Store usually takes a few more days for review and approval.
Mobile Solutions · Android Apps Development

Yes. Most of the Android apps we build connect to systems our clients already run, whether that is a custom backend, a cloud database, or third-party software. We review your existing setup first and design the app to work with it, rather than building something disconnected that needs to be maintained separately.
Mobile Solutions · Android Apps Development

Yes. We regularly integrate MPesa and other payment gateways into Android apps for businesses that need to process orders, subscriptions, or member contributions directly from the app. This lets your customers pay without leaving the app or switching to a separate USSD menu.
Mobile Solutions · Android Apps Development

We build and test our Android apps to run smoothly across a range of device specifications and network conditions common in Kenya, not just the newest flagship phones. Performance and reasonable data usage are part of our development process from the start, not an afterthought.
Mobile Solutions · Android Apps Development

Yes. We manage the entire Play Store submission process, including setting up your developer account if you do not already have one, preparing store listings, and handling the review process, so your app goes live without you needing to navigate Google's requirements yourself.
Mobile Solutions · Android Apps Development

We offer ongoing support after launch, including bug fixes, Android OS compatibility updates, and feature additions as your business grows. We can also set up a maintenance arrangement so your app stays reliable and up to date over time.
Mobile Solutions · Android Apps Development

Yes. We build internal business and productivity apps for field teams, sales staff, and operations teams that need mobile access to company systems while away from the office. These can be distributed privately without needing to go through the public Play Store listing process.
Mobile Solutions · iOS Apps Development

iOS app costs depend on the number of screens, the complexity of your features, and whether the app needs to connect to a backend or payment system. A simple app costs less than one with accounts, payments, and live data integration. Talk to us and we will scope your project and give you a clear quote before any work begins.
Mobile Solutions · iOS Apps Development

Yes, Apple requires a paid developer account to publish apps to the App Store. If you do not already have one, we will guide you through setting it up, or we can manage submission using an existing organizational account, depending on what works best for your business.
Mobile Solutions · iOS Apps Development

Apple's review process typically takes a few days after we submit your app, though it can occasionally take longer depending on the complexity of the app and Apple's current review volume. We prepare your submission carefully to reduce the chance of rejection and delays.
Mobile Solutions · iOS Apps Development

Yes. We connect iOS apps to backends, databases, and third-party APIs that our clients already use, so the app becomes a genuine part of your business operations rather than a standalone tool. We review your existing setup before development begins to plan the right integration approach.
Mobile Solutions · iOS Apps Development

Yes. We integrate MPesa and other relevant payment gateways into iOS apps for businesses that need to process payments directly within the app. Where appropriate for your audience, we can also support Apple Pay alongside local payment methods.
Mobile Solutions · iOS Apps Development

A native iOS app, built with Swift, gives the best possible performance, responsiveness, and access to iOS-specific features like Face ID and push notifications. If your primary or highest-value audience is on iPhone and iPad, a native build delivers a noticeably smoother experience than a cross-platform alternative.
Mobile Solutions · iOS Apps Development

We provide ongoing support after launch, including bug fixes, compatibility updates for new iOS versions, and feature additions as your business needs change. We can also set up a maintenance arrangement to keep your app reliable over time.
Mobile Solutions · iOS Apps Development

Yes. We build internal apps for teams that need mobile access to company systems, such as sales, field operations, or management tools. These can be distributed privately to your staff without needing a public App Store listing.
Mobile Solutions · Cross-Platform Apps

A cross-platform app is built from a single shared codebase and delivered to both Android and iOS, instead of building two completely separate native apps. Modern cross-platform frameworks compile down to near-native performance, so users on both platforms get a fast, smooth experience while you only pay for one development effort.
Mobile Solutions · Cross-Platform Apps

Generally yes. Because the majority of the code is shared between both platforms, development time and cost are lower than building and maintaining two independent native apps. This makes cross-platform a strong option for startups and SMEs that want to reach both Android and iOS users on a reasonable budget.
Mobile Solutions · Cross-Platform Apps

Modern cross-platform frameworks are built to render native components and deliver performance very close to fully native apps for most business use cases, such as forms, listings, dashboards, and e-commerce features. Extremely graphics-intensive apps, like advanced games, are the main case where a fully native build is preferable.
Mobile Solutions · Cross-Platform Apps

Yes. We connect cross-platform apps to your existing backend, databases, and payment gateways, including MPesa, in the same way we do for native apps. The integration work is done once and applies to both the Android and iOS versions of your app.
Mobile Solutions · Cross-Platform Apps

Because we build once and deploy to both platforms, cross-platform development is typically faster than building two separate native apps. Simple business apps can be ready within a few weeks, while apps with more complex features and integrations take longer.
Mobile Solutions · Cross-Platform Apps

Yes. Once your cross-platform app is built and tested, we handle submission to both the Google Play Store and the Apple App Store, managing each platform's specific requirements so your app launches on both at the same time.
Mobile Solutions · Cross-Platform Apps

Because the app shares one codebase, a bug fix or new feature is developed once and released to both Android and iOS users at the same time. This keeps your app consistent across platforms and reduces the ongoing cost of maintenance compared to managing two separate native apps.
Mobile Solutions · USSD App Development

USSD works well anywhere customers need a fast way to interact with your business without a smartphone or data bundle. Common examples include SACCOs and microfinance institutions letting members check balances, apply for loans, or make repayments; insurance providers handling premium payments and policy inquiries; agri-businesses sharing market prices or taking input orders; retailers and utilities processing bill payments and account top-ups; and organizations running surveys, voter or member registration, and field data collection. If your service involves a transaction, a balance check, or collecting information from a wide customer base, there's usually a USSD use case that fits.
Mobile Solutions · USSD App Development

A USSD application runs on the simple menu system you access by dialing a short code like *123# on any mobile phone. Unlike an app or website, it does not require internet access, a smartphone, or any app installation, which makes it one of the most accessible ways to reach customers in Kenya, including those using basic feature phones.
Mobile Solutions · USSD App Development

A mobile app requires a smartphone, storage space, and usually a data connection, which excludes a large segment of customers, especially in rural areas and among lower-income users. USSD reaches every mobile subscriber regardless of phone type or data availability, making it essential for SACCOs, financial services, agri-businesses, and any organization that needs to serve the widest possible customer base.
Mobile Solutions · USSD App Development

We work with USSD gateway providers and mobile network operators in Kenya to secure and set up a short code for your service. We guide you through the application process and handle the technical configuration once the code is approved.
Mobile Solutions · USSD App Development

Yes. We build USSD applications that connect directly to your core banking system, membership database, or internal business systems, so the information customers see and the transactions they complete are real and up to date, not static placeholder menus.
Mobile Solutions · USSD App Development

Yes. We integrate MPesa and other relevant payment channels into USSD applications, allowing customers to complete transactions such as loan repayments, contributions, or purchases directly through the USSD menu without needing a separate app.
Mobile Solutions · USSD App Development

Timelines depend on the complexity of your menu flows and the systems we need to integrate with, as well as how long short code approval takes with your chosen network operator. Straightforward menu structures with existing system integrations can be ready to launch within a few weeks.
Mobile Solutions · USSD App Development

USSD is widely used by SACCOs, microfinance institutions, insurance providers, agri-businesses, and organizations running surveys or field data collection, because it works reliably across every network and phone type without requiring data or app downloads.
Mobile Solutions · USSD App Development

We monitor uptime, handle bug fixes, and support menu updates as your services change. Because USSD is often used for financial and membership transactions, we treat reliability and quick response to issues as a priority after launch.
Mobile Solutions · USSD Codes

A shared short code means your service sits behind a menu option on a code that other businesses also use, which is faster and cheaper to set up. A dedicated short code is registered exclusively to your business, giving you full control over the menu structure and is the better option once transaction volumes grow or you're handling financial or membership services.
Mobile Solutions · USSD Codes

Approval timelines depend on the mobile network operator and whether you're applying for a shared or dedicated code. We handle the application and technical configuration on your behalf and can give you a clearer estimate once we know which operator and code type fits your business.
Mobile Solutions · USSD Codes

No. A short code on its own doesn't do anything, it needs a menu built on top of it to handle what happens when someone dials in. That's what our USSD app development service covers, so the two are typically set up together.
Mobile Solutions · USSD Codes

Yes. USSD app development builds the menu logic and system integrations, but it still needs a short code to run on. If you don't already have one, we set both up together as part of the same engagement.
Mobile Solutions · USSD Codes

Set-up and monthly maintenance costs depend on the code length and whether you choose a shared or dedicated code, see the pricing table above. Per-session costs also apply on top of these, see the note under the pricing tables for details.

Automation

Automation · AI Automation

AI automation uses tools like chatbots and smart workflows to take repetitive tasks off your team's hands, freeing up time for the work that actually needs a person. The right fit depends on your business, so we start with a conversation about where automation can make the biggest difference to your team's productivity.
Automation · AI Automation

It depends on the role. Automation targets repetitive, rule-based tasks, so if that's someone's entire job, their role may need to change. For most teams, it means less time on repetitive work and more time on tasks that need a person's judgement.
Automation · AI Automation

Timelines depend on what we're automating and how it needs to fit into your existing systems. We'll give you a clear timeline once we understand what you need.
Automation · AI Automation

In most cases, yes. We review your existing systems first to confirm the best way to connect them.
Automation · MPesa Integration

MPesa integration connects your website, mobile app, or system directly to Safaricom's Daraja API so payments happen automatically instead of customers sending money manually and you confirming it by hand. Since most Kenyan customers prefer paying by MPesa, having it built into your system speeds up checkout, reduces errors, and gives you real-time payment records.
Automation · MPesa Integration

Yes. STK Push lets a customer enter their phone number on your website or app and receive an MPesa prompt directly on their phone to enter their PIN and pay, without leaving your platform. We handle the full setup with Safaricom's Daraja API, including callback handling so your system knows immediately when a payment succeeds or fails.
Automation · MPesa Integration

Only Paybill and Till numbers issued directly by Safaricom can be integrated through the Daraja API, not bank-issued Till or Paybill numbers. A Till Number must also be configured to settle to a bank account rather than withdrawing funds to a phone number, since API integration relies on that settlement setup. It's worth mentioning to the Safaricom agent during onboarding that the Paybill or Till needs to be integrated with a system or app, so it is set up correctly from the start.
Automation · MPesa Integration

Requirements vary by business type (individual, sole proprietor, limited company, NGO, and others), so rather than list them all here, you can view Safaricom's full KYC requirements document to see exactly what applies to your business category.
Automation · MPesa Integration

Yes, we assist with both the Safaricom registration and the technical integration, guiding you through gathering and submitting the right documents for your business category.
Automation · MPesa Integration

Yes, we integrate both Paybill and Till Number (Buy Goods) accounts. We help you register the correct API credentials with Safaricom and configure your system to receive payments correctly through either channel, or both if your business uses them for different purposes.
Automation · MPesa Integration

C2B (Customer to Business) integration allows customers to pay your business through MPesa, which is what most online stores and service businesses need. B2C (Business to Customer) integration allows your business to send money out automatically, such as paying suppliers, refunds, or disbursing loans and salaries. We set up whichever, or both, your business model requires.
Automation · MPesa Integration

We build reconciliation logic that automatically matches incoming MPesa payments to the correct customer order or invoice in your system, using transaction references and callback data from Safaricom. This removes the need to manually check MPesa statements against your records at the end of the day.
Automation · MPesa Integration

Yes. We follow Safaricom's Daraja API security requirements, including secure storage of API keys and credentials, encrypted callback URLs, and validation of every transaction before it is marked as complete in your system, so fraudulent or duplicate payments are caught.
Automation · MPesa Integration

Yes. Whether you have an existing ecommerce website, a mobile app, a school management system, or an internal business system, we can add MPesa payment capability to it without needing to rebuild what you already have.
Automation · MPesa Integration

A standard STK Push integration for a website or app usually takes one to two weeks, including testing on Safaricom's sandbox environment before going live. Integrations involving B2C, bulk disbursements, or multiple internal systems can take longer depending on complexity.
Automation · API Integration

API integration is the process of connecting two or more systems so they can share data and work together automatically. You need it when you have separate tools, such as your website, accounting software, CRM, or a supplier's system, that currently require manual copying of information between them. Integration removes that manual work and keeps everything in sync.
Automation · API Integration

Yes. We integrate websites and apps with third-party services such as payment gateways, SMS and email providers, shipping and logistics platforms, accounting tools, government verification systems, and other business software your company depends on.
Automation · API Integration

A webhook is a way for one system to automatically notify another system the moment something happens, such as a new order being placed or a payment being received. Webhook automation lets your systems react instantly, for example automatically updating stock levels, sending a confirmation SMS, or triggering an internal workflow, without anyone needing to check manually.
Automation · API Integration

Both. If the systems you want to connect already have APIs, we integrate with them directly. If you need your own internal systems to expose data to other applications, such as a mobile app needing to talk to your web system, we design and build custom APIs for that purpose as well.
Automation · API Integration

Yes. Many businesses run separate systems for different departments, such as sales, inventory, and finance, that were never built to talk to each other. We build integrations that let these internal systems share data automatically, reducing duplicate work and keeping your records consistent across the organisation.
Automation · API Integration

Yes. We implement authentication such as API keys, tokens, or OAuth depending on what the systems support, encrypt data in transit, and validate every request to make sure only authorised systems can exchange data with each other.
Automation · API Integration

We build integrations with error handling and retry logic so that if a connected system is temporarily unavailable, data is queued and delivered once the system is back up, rather than being lost.
Automation · API Integration

A straightforward integration between two systems with well-documented APIs can be completed in one to two weeks. More complex projects involving multiple systems, custom API development, or legacy software typically take three to six weeks.
Automation · Systems Scaling

Common signs include your website or app slowing down as more people use it, your server crashing or timing out during busy periods, your database taking longer to return results, or your business simply outgrowing the infrastructure it started on. If your growth is being held back by technical performance, it's time to review and scale your systems.
Automation · Systems Scaling

Scaling can involve several things depending on where the bottleneck is: optimising slow code and database queries, upgrading or reconfiguring servers, adding caching, splitting a large system into smaller manageable services, or restructuring your database so it can handle more data and more concurrent users.
Automation · Systems Scaling

In most cases, yes. We start with a review of your current architecture to identify exactly what is limiting performance, then make targeted improvements. A full rebuild is only recommended when the existing system's design is fundamentally unable to support your growth, which is not the common outcome.
Automation · Systems Scaling

Yes. We review slow queries, add proper indexing, optimise your database structure, and where necessary set up replication or partitioning so your database can handle more data and more simultaneous users without slowing down.
Automation · Systems Scaling

An architecture review is an assessment of how your system is built, how its parts communicate, and where the weak points are as usage grows. If you are planning significant growth, launching a marketing push, expanding to new markets, or have experienced downtime under load, an architecture review helps you scale with confidence rather than reacting to failures.
Automation · Systems Scaling

Yes. We set up infrastructure that can handle sudden increases in traffic, such as during a sales promotion or media coverage, using techniques like load balancing, caching, and auto-scaling server resources so your system stays available when you need it most.
Automation · Systems Scaling

We plan scaling work to minimise or completely avoid downtime, using staged rollouts and testing in a separate environment before changes go live on your production system.
Automation · Systems Scaling

Cost depends on the size of your system, the specific bottlenecks found, and the scope of work needed. We start with an assessment of your current setup and give you a clear proposal before any work begins, so there are no surprises.
Automation · Bulk SMS Services

Bulk SMS services let you send large numbers of text messages to your customers at once, directly from a platform or through your own system via an SMS gateway. Businesses use bulk SMS for marketing promotions, order and delivery notifications, appointment reminders, and one-time passwords (OTPs) for account verification.
Automation · Bulk SMS Services

You'll need a Business Registration Certificate, KRA PIN, a completed KYC form, and a copy of the applicant's ID. If the applicant is a company, ID copies for all directors are also required.
Automation · Bulk SMS Services

Yes. A Sender ID must be between 3 and 11 characters, contain no spaces, and must relate to your registered business name.
Automation · Bulk SMS Services

Yes. We integrate SMS gateway APIs into websites, mobile apps, and internal systems so messages are sent automatically when specific events happen, such as a new order, a payment confirmation, or an account signup, without anyone needing to send messages manually.
Automation · Bulk SMS Services

Yes. We set up automated OTP delivery for account verification, password resets, and secure logins, so your customers receive their verification code by SMS within seconds of requesting it.
Automation · Bulk SMS Services

Yes. We help you set up bulk SMS marketing campaigns, including segmenting your customer list, scheduling messages, and tracking delivery, so you can promote offers, new products, and announcements to your entire customer base at once.
Automation · Bulk SMS Services

Transactional and notification SMS are messages triggered automatically by an action in your system, such as an order confirmation, a delivery update, a payment receipt, or a low-stock alert. These are different from marketing messages because they are expected, relevant communication tied directly to a customer's interaction with your business.
Automation · Bulk SMS Services

We integrate with leading SMS gateway providers available in Kenya, and can work with the provider you already use or recommend one based on your delivery volume, budget, and reliability needs.
Automation · Bulk SMS Services

Yes. We configure delivery with fallback handling and status tracking so you know whether a message was delivered, and can set up retry logic for time-sensitive messages such as OTPs to reduce failed deliveries.
Automation · Bulk SMS Services

A standard SMS API integration for notifications or OTPs typically takes about a week. Larger projects involving marketing campaign tools, list segmentation, and reporting dashboards may take two to three weeks.

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