How to Set Up MX Records for Google Workspace or Microsoft 365

If you want to use Google Workspace, Microsoft 365, or another external email provider while keeping your website hosted with ZIPROF, you need to update your domain's MX records. This tells the internet where to deliver mail for your domain, separately from where your website lives. The steps below work whether your hosting is on cPanel or DirectAdmin.

Before You Start

• Sign up for Google Workspace or Microsoft 365 and verify your domain ownership with them first, usually through a TXT record they give you.
• Get the exact MX record values from your email provider. They usually list a set of hostnames with matching priority numbers.
• Have your ZIPROF hosting login (cPanel or DirectAdmin) ready.

Adding new MX records does not automatically remove old ones. If you were previously using ZIPROF's own email hosting on this domain, you must delete or lower the priority of the existing MX record pointing to ZIPROF's mail server, otherwise mail delivery becomes unpredictable.

Adding the MX Records

In cPanel

1. Log in to cPanel and open Zone Editor under the Domains section.
2. Find your domain and click Manage.
3. Click Add Record and select MX Record.
4. Enter the mail server hostname your provider gave you in the Priority and Destination fields exactly as listed.
5. Repeat for every MX record your provider requires, matching each priority number.
6. Click Save, then find and delete or edit any existing MX record still pointing to ZIPROF's own mail server for this domain.

In DirectAdmin

1. Log in to DirectAdmin and open DNS Management.
2. Select the domain you want to update.
3. Add a new MX record for each hostname and priority your provider gave you.
4. Click Save, then remove or update any existing MX record pointing to ZIPROF's own mail server.

Confirming It Worked

DNS changes are not instant. Give it a few hours before testing, and don't delete your old email account or its mailbox contents until you've confirmed mail is arriving reliably at the new address.

Once the MX records have propagated, send a test email to your address from an external account, like a personal Gmail address, and check that it lands in Google Workspace or Microsoft 365 rather than in the old mailbox.

For a general walkthrough of adding any DNS record type, see How to Add or Edit a DNS Record (A, CNAME, MX, TXT).