How to Cancel a Pending Domain Transfer Request

A domain transfer does not complete instantly. It sits in a "pending" state, usually for up to five days, before it goes through. During that window you can usually cancel or reject it, whether you started the transfer yourself and changed your mind, or someone initiated a transfer away from your account without your permission.

Why You Might Need to Cancel a Transfer

There are three common situations where you'd want to stop a pending transfer:

• You started transferring a domain to ZIPROF or to a new registrar, but changed your mind before it completed.
• Someone gained unauthorized access to your domain account or email and initiated a transfer away from you without your consent.
• You submitted a transfer request with the wrong authorization code or domain name and need to stop it before it processes incorrectly.

Most domain transfers follow a standard industry rule: if nobody approves or rejects the request within about five days, it is automatically approved. This means you need to act quickly once you notice a transfer you want to stop.

If You Started a Transfer Away From ZIPROF

If you requested a transfer to move your domain to a new registrar but want to cancel it:

1. Log in to your ZIPROF client area and go to the Domains section.
2. Select the domain with the pending transfer and open its management page.
3. Look for a Cancel Transfer or Registration Status option. If you don't see one, open a support ticket with ZIPROF and ask for the outgoing transfer to be cancelled.
4. Once the cancellation is confirmed, check that the domain is still showing as active and, if you want to prevent this from happening again by accident, re-enable the domain lock.

If Someone Initiated an Unauthorized Transfer Away From Your Domain

This is more urgent, since it usually means your registrar account or email was compromised, or the domain lock was disabled without your knowledge.

1. Contact ZIPROF support immediately through a support ticket or phone, and explain that you did not authorize the transfer.
2. You should also receive a Form of Authorization (FOA) email asking you to approve or reject the transfer. If you get one for a transfer you didn't request, click reject or deny in that email right away.
3. Change your ZIPROF account password and your email account password, since one of them was likely used to request the transfer.
4. Once the unauthorized transfer is stopped, turn the domain lock back on and enable two-factor authentication on your account if you haven't already.

If You Started a Transfer Into ZIPROF and Want to Cancel It

If you're transferring a domain from elsewhere to ZIPROF and want to stop the process before it finishes:

1. Open a support ticket with ZIPROF as soon as possible and state that you want the incoming transfer cancelled.
2. If the transfer hasn't been approved on the losing side yet, it can usually be withdrawn without any charge.
3. If your previous registrar already sent an approval email for the transfer, reply to that email and select reject to keep the domain where it is.

Once a transfer is successfully cancelled, your domain remains with its current registrar and nothing changes with your hosting or DNS settings. If you were cancelling because of unauthorized access, it's worth reviewing your domain lock settings to keep this from happening again.