If you've just signed up with ZIPROF and can't find the email with your account details, you're not alone: it's easy to miss among other messages, or it can land in spam. Here's what that email contains, where to look for it, and what to do if it never turns up.
What your welcome email contains
When your order is set up, ZIPROF sends a welcome email to the address you used when signing up. Depending on what you ordered, it can include:
- Your ZIPROF client area login (used to view invoices, pay via MPesa, and manage your services).
- Your hosting control panel details: a login URL, username, and password for either cPanel or DirectAdmin, depending on which one your account is hosted on.
- Your domain registration confirmation, if you registered a domain.
- Nameserver details, if you're using ZIPROF's nameservers.
These are usually sent as separate emails rather than one message, so check for more than one email from ZIPROF around the time you signed up.
Where to look first
- Search your inbox for "ZIPROF" or your domain name, rather than scrolling back through your inbox by date.
- Check your Spam or Junk folder. Automated account emails are sometimes filtered there, especially on the first message from a new sender.
- Check the Promotions or Updates tab if you use Gmail, since these are separate from your main inbox.
- Confirm which email address you used when placing the order. If you have more than one email account, the welcome email may have gone to one you don't check often.
If you still can't find it
If you've checked all of the above and the email genuinely isn't there, don't try to guess your login details or create a new account. Instead:
- Log in to the ZIPROF client area if you can still access it, and check your account or service details for the login information.
- If you can't log in to the client area either, contact ZIPROF support and ask them to resend your welcome email or confirm your control panel login details. Have your invoice number or the domain name on the account ready, since this helps support verify it's really you.
For your security, support will verify your identity before sharing or resetting any login details. They will never ask you to send your existing password over email or chat.
Your different logins are separate
It helps to know that your ZIPROF client area password, your hosting control panel password, and any email account passwords are all independent of each other. Resetting one doesn't affect the others. If you only need to get into your hosting control panel and already know your domain name, you can also just go straight to the login page and use the Forgot Password option there instead of waiting on the original email.
Once you're in, see How to Log In to Your Hosting Control Panel for the exact login steps for both cPanel and DirectAdmin.