If you can't log in to an app you installed through Softaculous, you don't need to reinstall it or wait for a password-reset email to arrive. Softaculous keeps a record of every app it installed and lets you change the admin username and password directly from your control panel, in just a few clicks.
Why use Softaculous instead of the app's own reset tool
Most apps have a built-in "forgot password" link, but that only works if the app can still send email and the address on file is one you can access. Softaculous skips all of that. It updates the admin account straight in the app's database, so it works even if outgoing mail is broken or you never set up an admin email at all.
Step-by-step: cPanel and DirectAdmin
Softaculous runs as the same app inside both control panels, so the steps below are identical whether you're on cPanel or DirectAdmin.
- Log in to your control panel and open Softaculous Apps Installer.
- Click All Installations from the left-hand menu (or the top menu bar, depending on your panel's layout).
- Find the site in the list and click the edit icon (a pencil or wrench, under the Actions column).
- Scroll to the Admin Account section. Update the Admin Username field, the Admin Password field, or both.
- Click Save Installation Details at the bottom of the page.
You should be able to log in to the app's admin area immediately with the new credentials, no email confirmation required.
Softaculous does not email you the new password by default, so write it down or save it in a password manager as soon as you set it.
What this changes, and what it doesn't
This only updates the admin login stored inside the app itself. It has no effect on your cPanel or DirectAdmin login, your FTP accounts, or your email accounts. If those are also giving you trouble, they need to be reset separately from within the control panel.
This method works for any app Softaculous installed for you, not just WordPress. If you specifically run WordPress and prefer to reset the password from inside WordPress itself, see How to Reset a Lost WordPress Admin Password for that alternative route.