Every ZIPROF invoice follows the same layout. Knowing what each part means makes it easier to check charges, plan renewals, and pay correctly.
Invoice Number
Each invoice has a unique number with a ZQ prefix, for example ZQ1203. This number identifies the invoice specifically, not your account as a whole, and it's what you enter as the Account Number when paying via MPesa Paybill. Always use the full number, prefix included.
Invoice Date and Due Date
The invoice date is when it was generated. The due date is the deadline for payment before the related service is affected. For renewals, the due date is usually set with enough lead time to pay before the service actually expires.
Line Items
Below the header, you'll see one row per service being billed, for example a domain renewal, a hosting plan, or an add-on such as extra email storage. Each line shows the service name, the billing period it covers, and the amount for that item. If you have multiple services renewing around the same time, they may appear on a single combined invoice.
Subtotal, Tax, and Total
Where applicable, tax is itemized separately from the service cost so you can see exactly what portion is tax. The total at the bottom is the full amount due, and it's this figure you should enter when paying.
Status
Your client area shows each invoice's status, such as unpaid, paid, or overdue. Once a payment is matched to an invoice, its status updates automatically, usually within a few minutes of a successful MPesa transaction.
If a line item on your invoice looks unfamiliar, such as a service you don't recall ordering, contact support with the invoice number before paying so it can be checked. It's easier to resolve a billing question before payment than after.
Downloading or Printing an Invoice
Invoices are accessible anytime from your client area under the billing section, where you can view, download, or print them for your own records.