Your ZIPROF client account stores the contact details used for invoices, service notifications, and account verification. Keeping them current avoids missed renewal reminders and delays if you ever need support to verify your identity.
Updating Your Details
- Log in to your ZIPROF client area.
- Go to your account profile, usually found under My Details or a similar menu tied to your name at the top of the page.
- Update the fields you need to change, such as full name, email address, phone number, or physical address.
- Save the changes. Some fields, such as your primary email address, may require you to confirm the change via a verification link sent to the new address.
What Each Detail Is Used For
- Email address: Where invoices, renewal reminders, and account notifications are sent. An outdated email is the most common reason clients miss a renewal.
- Phone number: Used for urgent notifications and for verifying your identity if you contact support about a sensitive change, such as a password reset or domain transfer.
- Billing address: Used on invoices and, for some domain extensions, required as part of the domain's registration record.
Changing the Email Linked to Your Domain
If your domain registration itself uses a separate contact email (common for .com and other international extensions), updating your ZIPROF account email doesn't automatically change that. You may need to update the domain's registrant contact details separately, since that email is used for domain-specific notices like transfer approvals.
If you no longer have access to the email address on file and can't log in to update it yourself, contact support directly. You'll be asked to verify your identity through other means before any changes are made, to protect your account from unauthorized access.
Updating Payment-Related Details
Since ZIPROF's primary payment method is MPesa Paybill, there's typically no stored card or payment method to update. If you need to change the phone number used for payments, that's simply a matter of using the correct number at the time you pay; it isn't tied to your account settings.