Your ZIPROF client area is separate from your cPanel or DirectAdmin login. It's where you view invoices, check your billing cycle, and pay via MPesa - and it uses its own password, which you can reset yourself if you've forgotten it.
Resetting Your Password
- Go to your ZIPROF client area login page.
- Click Forgot Password? below the login form.
- Enter the email address you used when you signed up with ZIPROF, then click Reset Password.
- Check that inbox for an email with a password reset link.
- Click the link in the email and enter a new password when prompted.
- Log in to the client area with your email address and the new password.
The reset link is only valid for a limited time. If it has expired by the time you click it, just repeat the steps above to request a new one.
If You Don't Receive the Reset Email
- Check your spam or junk folder. Some email providers file automated messages there.
- Confirm you entered the exact email address on file with ZIPROF. If your business uses a shared inbox, ask a colleague to check it too.
- Wait a few minutes. Delivery is usually instant, but it can occasionally be delayed on the receiving end.
- If you no longer have access to that email address, you won't be able to complete a self-service reset. Contact ZIPROF support so they can verify your identity and update it.
Still Can't Log In?
If you've set a new password but still can't get in, double-check for typos and make sure Caps Lock isn't on. If the problem continues, reach out to ZIPROF support with your account name or invoice number so they can look into it directly.
Once you're back in, you may find it useful to know how to pay your ZIPROF invoice via MPesa.