Email

Creating and accessing email accounts, and setting up email forwarding.

How to Fix a "Relay Access Denied" Error When Sending Email

A relay access denied error means your mail server could not verify you were allowed to send through it, usually because of a missing or mismatched SMTP login. Here is how to fix it in your email client or on a website contact form.

Why Port 25 Is Blocked and Which SMTP Port You Should Use to Send Email

Port 25 is blocked by most networks and devices to stop spam, so outgoing mail from your website, app, or email client should use port 587 or 465 instead. This article explains the difference and how to fix sending errors caused by using the wrong port.

How to Fix an "Authentication Failed" Error When Setting Up Email in a Mail App

An authentication failed error when adding your email to Outlook, Apple Mail, Thunderbird, or a phone app almost always comes down to the username format, password, or server settings. Here is how to check and fix each one.

How to Check If Your Domain's SPF, DKIM, and DMARC Records Are Correctly Set Up

Your control panel includes a tool that checks whether your domain's SPF, DKIM, and DMARC email authentication records are set up correctly, and can add missing ones for you. Here's how to use it in cPanel and DirectAdmin.

How to Use Gmail to Send and Receive Your Business Email (Mail Fetcher and Send As)

Learn how to receive and send your business email through your personal Gmail account using Gmail's Mail Fetcher and Send As features, without switching between two inboxes.

Why Your Email Stops Working After Changing MX Records: Understanding Email Routing

If your email stopped arriving or started bouncing after you pointed your MX records to a new mail provider, a setting called email routing on your hosting account may still be treating the domain's mail as local. Here is what it does and how to fix it.

How to Fix SSL Certificate Warnings in Your Email Client

Learn why your email app warns that the mail server's security certificate doesn't match, and how to fix it by using the correct mail server hostname or getting it covered by SSL.

How to Set Up Your Email in Mozilla Thunderbird

Learn how to add your business email account to Mozilla Thunderbird using IMAP or POP3, including the manual server settings to use if automatic setup doesn't work.

Why Your SPF Record Keeps Failing (Too Many DNS Lookups) and How to Fix It

If your emails are bouncing or landing in spam with an SPF permerror, your domain's SPF record has likely gone over the 10-lookup limit. Here's how to check for it and fix it.

How to Set Up Your Email in Apple Mail on a Mac

Learn how to add your business email account to Apple Mail on macOS using either automatic or manual server settings. Covers IMAP vs POP3 and common troubleshooting steps.

How to Export and Import Contacts in Webmail

Exporting and importing your webmail contacts lets you back them up or move them to a new email account without retyping every entry. This guide covers the process in both Roundcube and Horde, the two webmail interfaces most ZIPROF customers use.

How to Read Email Headers to Troubleshoot Delivery Problems

Email headers show the full technical path a message traveled and why it may have been delayed, rejected, or flagged as spam. This guide explains how to view the full headers in webmail and what the key lines mean.

Why You Can't Send or Receive Large Email Attachments

Large email attachments often fail because of size limits on your mailbox, your email client, or the recipient's mail provider. Here's why it happens and what to do instead of attaching the file directly.

How to Set Up a Shared Mailbox for Your Team

Learn two practical ways to let several team members read and send from one business email address: sharing a single account's login, or forwarding copies to each person's own inbox.

What Do Email Bounce-Back Messages Mean? Common Delivery Errors Explained

Email bounce-back messages tell you exactly why a message failed to reach its recipient. Here's how to read the most common ones and fix the problem behind them.

How to Set Up an Email Signature in Webmail

Learn how to add a signature with your name, title, and contact details that appears automatically on emails you send from your webmail account.

How to Create and Use a Mailing List in cPanel and DirectAdmin

Learn how to set up a mailing list so one address (like [email protected]) forwards a single message to everyone on a list, and how to manage subscribers in cPanel and DirectAdmin.

How to Recover Deleted Emails in Webmail

Learn how to recover an email you accidentally deleted from your webmail Trash folder, and what to do if it has already been permanently removed.

How to Fix the "Too Many Emails Per Hour" Sending Limit Error

Your hosting account has a limit on how many emails it can send per hour to stop spam abuse, and hitting it causes bounces or delays. Here's how to check your usage, fix the immediate problem, and avoid running into it again.

How to Move Your Email Accounts to a New Host Without Losing Messages

A step-by-step guide to moving your business email accounts to a new host in the right order, so you keep your existing messages and avoid a gap in mail delivery.

How to Delete an Email Account

This article explains how to permanently delete an email account in both cPanel and DirectAdmin, and what to check first so you don't lose messages you still need.

How to Fix an Email Account That Isn't Sending or Receiving Mail

If your email account has stopped sending or receiving messages, work through these checks for full mailboxes, DNS records, spam filters, and suspensions to fix it yourself.

How to Set Up a DMARC Record for Your Domain's Email

Add a DMARC record to your domain's DNS so email providers know what to do with messages that fail SPF or DKIM checks, and start receiving reports if someone tries to spoof your domain.

How to Set Up a Catch-All Email Address for Your Domain

A catch-all email address makes sure mail sent to any address at your domain, including typos and old addresses, lands in one inbox instead of bouncing. Here's how to turn one on in cPanel and DirectAdmin.

How to Check and Increase Your Email Account's Storage Quota

Learn how to check how much storage an email account is using and increase its quota in cPanel or DirectAdmin so messages stop bouncing due to a full mailbox.

How to Set Up an Email Autoresponder (Out of Office Reply)

An autoresponder automatically sends a reply to anyone who emails your address while you're away or unavailable. Here's how to set one up in both cPanel and DirectAdmin.

How to Set Up Your Email in Outlook and Other Desktop Mail Clients

Learn how to configure your ZIPROF email account in Outlook or any other desktop mail client using the correct incoming and outgoing server settings.

How to Set Up SPF and DKIM Records to Stop Your Emails Going to Spam

Learn what SPF and DKIM records do and how to add them in cPanel or DirectAdmin so your business emails land in the inbox instead of the spam folder.

How to Create an Email Account

Set up a new @yourdomain.com email address in cPanel or DirectAdmin.

How to Access Your Webmail

How to Set Up Email Forwarding

Automatically forward copies of incoming mail from one address to another mailbox, in cPanel or DirectAdmin.

How to Change an Email Account Password

Reset the password for an existing mailbox from cPanel or DirectAdmin, without recreating the account.